Terms & Conditions
You agree to acknowledge and be bound by the terms and conditions outlined in this agreement by visiting, viewing or ordering from our website. This agreement outlines the trading terms and conditions bound to all Tea Total transactions incorporating but not limited to online, phone and email ordering.
This Agreement may be amended by us at any time at our discretion by posting the amended terms on our site and all amended terms shall automatically be effective immediately.
All listed prices for ‘Tea’ and ‘Tea Tours’ (beginning outside of Australia) exclude GST, all listed prices for ‘Tea Art’, ‘Tea Education’ and ‘Tea Tools’ include GST. Listed prices are subject to change without notice, and are listed in Australian Dollars. If applicable freight charges are calculated, listed separately and included in your online quote and invoice receipt.
Placement of an online order is regarded as your intention to purchase nominated goods for the online price. Should the price be altered by a malicious attack on our website, a software fault or an error, we reserve the right to alter the agreed price. For online orders, if you have nominated an email address, you will receive an email confirmation of your order details as part of the payment approval process.
Contact Us / Placing an Order
Online: via our “Shopping Trolley”
Phone: 0403 981 055 – Mon-Fri, 9am to 5pm AEST
A Tea Total invoice receipt will be delivered to you with the goods you order.
Payment & Despatch
Goods will only be despatched once full payment is received or approved. Payment can be made online and will be processed by PayPal. Once payment is received or approved, we will despatch your order to the address you have nominated in most cases within 1-2 working days.
Australian residents please contact us if you have not received your order within 7 working days of your order placement date.
Goods will be delivered by Australia Post.
All customers should check the condition of goods upon arrival. Claims of damaged or faulty goods must be made within 5 days of receipt of goods.
All material including but not limited to advertisements, text, multimedia, images, and downloadable content is published and made available by us.
The general public may view all publicly available material but only copy it for personal use. Written consent must be requested by you and issued to you by Tea Total prior to your use of material for commercial purposes.
The terms and conditions of this agreement are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the purchaser of the goods.
Limitation of Liability and Disclaimer
We do not make any representations or warranties of any kind, or guarantee, whether expressed, implied or statutory to the maximum extent permissible by law, unless otherwise specified. We do not warrant, guarantee or make any representations that our website will be fully accessible at all times and disclaim any loss or damages as a result of it being unavailable. While we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations our website will be safe from such behaviour including but not limited to viruses, hackers or denial of service attacks.
To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special incidental, compensatory, exemplary or consequential damages, loses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however causes and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delaying operation or transmission; or (3) line or system failure or the introduction of a computer virus or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.
The material on our website is provided to you “as available” and “as is”. We do not warrant or guarantee the accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.